Lean Consulting has developed a highly effective, modular-based Lean Training Programme that we can deliver on our clients sites for groups of up to 12 participants.
Our programme is geared specifically to deliver to Operational needs and challenges. Too many 'Lean' courses are designed around manufacturing requirements, and the simple truth is that Lean needs to be applied differently in an Operational environment.
For example: where the principles of '5S' are a powerful way of reducing waste, and ensuring safety, quality and efficiency in a Manufacturing operation, these principles generally do not have the same impact in an operational business.
Our course has been created by operational experts with years of real life experience in both delivering Lean programmes in businesses and delivering Lean training to operational staff.
Our modular approach to the design of our training programme allows it to be highly customisable to meet the needs of your operation. Whether you want a full Lean Training programme, or a management introduction to Lean, our training programmes can deliver.
Our Approach
Our approach is more than just providing some 'classroom-based' training. We have a structured approach to ensuring that participants have understood and retained knowledge through our testing approach.
We also have a structured approach for the completion of a 'Lean' project. Each participant is required to complete a project in order to achieve their Lean certification. Whilst testing participants as part of the course is a positive method of ensuring understanding, a project serves to ensure that newly trained colleagues can translate that understanding into real life practice.
It also ensures the business gets a real, meaningful return on investment from the training.
Testimonials
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“Their collaborative approach to change ensured buy in with my team and we worked together to improve processes and performance throughout the Branch Network and Contact Centres.
The team did what they said they would do and kept us informed along the way. I wholeheartedly recommend their services to other
companies and would not hesitate to work with them again in the future.”
Head of Sales Development & Planning, Large Retail Bank
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“Their brief was to design and implement an OE programme to increase significantly both the overall efficiency and effectiveness of the business and thus reducing costs. They were very successful and delivered well beyond their original brief.
In my specific division they delivered in excess of 3 million cost reduction and reshaping all 3 operating models - brilliant!”
Executive Director,
Large Retail Bank
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“I have enjoyed working with you and the OE team, you have delivered what you promised and have listened to our comments and concerns.
Thanks again for all of your help and support.”
Team Leader,
Large Retail Bank
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“I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I
would in fact say that I found it fascinating that we able to look at our calls in that amount of detail.”
Team Leader, Call Centre,
Financial Services
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“They have a wealth of experience in identifying and eliminating waste from processes to reduce costs and improve the customer
journey. Lean Consulting has a passion and the drive to make a difference, which allows them to quickly gain the confidence of
stakeholders in their ability to deliver changes, but also to ensure that those changes are embedded across the business.
Through the use of their skills, and coaching ability they has been able to 'open the eyes' of colleagues to the potential that continuous
improvement can deliver.”
Operational Strategist,
Financial Services