Lean Consulting is committed to protecting your privacy.
We collect information in several different ways, and we use that information to fulfil your enquiries and analyse the effectiveness of our web site. If you visit leanconsulting.com we may collect information about you a) directly, or b) indirectly.
Direct Information:
Direct information is any and all information that you have intentionally provided to Lean Consulting, such as your name, title, phone number, email address, or mailing address. Information of this nature is only ever collected if you choose to give it to us. Some examples of when we might collect information directly:
- If you communicate with us through the “Contact Us” link on our web site, we may ask you for information such as your name, email address and telephone number so we can respond to your enquiry
- If you apply for a role with Lean Consulting you may voluntarily submit your CV containing personal information
We will never share your personal details with 3rd parties (unless required to do so by law).
Indirect Information:
Indirect information is data we collect in order to help us to understand our web site visitors better, and to learn which sections of our site are most and least popular. This information, which cannot be traced to you, includes the type of browser and processor you are using to view the site, an IP address. We also track the pages visited within our site.
We do not use cookies or web-becons on our site.
If you have questions about Lean Consulting’s Privacy Policy, please do not hesitate to contact us at info@leanconsulting.com
Testimonials
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“Their collaborative approach to change ensured buy in with my team and we worked together to improve processes and performance throughout the Branch Network and Contact Centres.
The team did what they said they would do and kept us informed along the way. I wholeheartedly recommend their services to other
companies and would not hesitate to work with them again in the future.”
Head of Sales Development & Planning, Large Retail Bank
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“Their brief was to design and implement an OE programme to increase significantly both the overall efficiency and effectiveness of the business and thus reducing costs. They were very successful and delivered well beyond their original brief.
In my specific division they delivered in excess of 3 million cost reduction and reshaping all 3 operating models - brilliant!”
Executive Director,
Large Retail Bank
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“I have enjoyed working with you and the OE team, you have delivered what you promised and have listened to our comments and concerns.
Thanks again for all of your help and support.”
Team Leader,
Large Retail Bank
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“I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I
would in fact say that I found it fascinating that we able to look at our calls in that amount of detail.”
Team Leader, Call Centre,
Financial Services
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“They have a wealth of experience in identifying and eliminating waste from processes to reduce costs and improve the customer
journey. Lean Consulting has a passion and the drive to make a difference, which allows them to quickly gain the confidence of
stakeholders in their ability to deliver changes, but also to ensure that those changes are embedded across the business.
Through the use of their skills, and coaching ability they has been able to 'open the eyes' of colleagues to the potential that continuous
improvement can deliver.”
Operational Strategist,
Financial Services