Cameron Turner
Cameron commenced his corporate career as a call centre advisor for a large Australian Bank. Working his way through Operations, Cameron has held positions as Team Leader, Workforce Planning Manager, Implementation Manager and Call Centre Manager before eventually working as an Improvement Consultant. He also has experience in designing front and back office outsourcing solutions for a major outsourcing supplier.
Having contracted through numerous consulting firms in the UK, Cameron founded Lean Consulting with the aim of providing high quality consultancy services at a cost effective price.
Cameron has experience in delivering real, tangible benefits in Banking, Life & Pensions, Insurance, Energy and IT sectors.
Emma Woods
Emma joined Lean Consulting in 2009 and is responsible for the development and marketing of all our product and service offerings. With 9 years experience in Business to Business marketing, Emma has worked for Royal & Sun Alliance, Combined Insurance and is currently on contract providing marketing solutions to a large Government agency.
Emma has experience in creating integrated marketing campaigns and design and print and product development. Over the years, Emma has gained experience in events management, campaign development, corporate hospitality, training experience, relationship management, budget management & project management.
Emma has a wealth of experience in Customer insight and research, competitor analysis and market analysis which she uses to help shape and develop new propositions for clients.
Testimonials
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“Their collaborative approach to change ensured buy in with my team and we worked together to improve processes and performance throughout the Branch Network and Contact Centres.
The team did what they said they would do and kept us informed along the way. I wholeheartedly recommend their services to other
companies and would not hesitate to work with them again in the future.”
Head of Sales Development & Planning, Large Retail Bank
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“Their brief was to design and implement an OE programme to increase significantly both the overall efficiency and effectiveness of the business and thus reducing costs. They were very successful and delivered well beyond their original brief.
In my specific division they delivered in excess of 3 million cost reduction and reshaping all 3 operating models - brilliant!”
Executive Director,
Large Retail Bank
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“I have enjoyed working with you and the OE team, you have delivered what you promised and have listened to our comments and concerns.
Thanks again for all of your help and support.”
Team Leader,
Large Retail Bank
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“I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I
would in fact say that I found it fascinating that we able to look at our calls in that amount of detail.”
Team Leader, Call Centre,
Financial Services
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“They have a wealth of experience in identifying and eliminating waste from processes to reduce costs and improve the customer
journey. Lean Consulting has a passion and the drive to make a difference, which allows them to quickly gain the confidence of
stakeholders in their ability to deliver changes, but also to ensure that those changes are embedded across the business.
Through the use of their skills, and coaching ability they has been able to 'open the eyes' of colleagues to the potential that continuous
improvement can deliver.”
Operational Strategist,
Financial Services