Their collaborative approach to change ensured buy in with my team and we worked together to improve processes and performance throughout the Branch Network and Contact Centres.

The team did what they said they would do and kept us informed along the way. I wholeheartedly recommend their services to other companies and would not hesitate to work with them again in the future.

Head of Sales Development & Planning,

Large Retail Bank

Their brief was to design and implement an OE programme to increase significantly both the overall efficiency and effectiveness of the business and thus reducing costs. They were very successful and delivered well beyond their original brief.

In my specific division they delivered in excess of 3 million cost reduction and reshaping all 3 operating models - brilliant!

Executive Director,

Large Retail Bank

I have enjoyed working with you and the OE team, you have delivered what you promised and have listened to our comments and concerns.

Thanks again for all of your help and support.

Team Leader,

Large Retail Bank

I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance.  I would in fact say that I found it fascinating that we able to look at our calls in that amount of detail.

Team Leader, Call Centre,

Financial Services

They have a wealth of experience in identifying and eliminating waste from processes to reduce costs and improve the customer journey.  Lean Consulting has a passion and the drive to make a difference, which allows them to quickly gain the confidence of stakeholders in their ability to deliver changes, but also to ensure that those changes are embedded across the business.

Through the use of their skills, and coaching ability they has been able to 'open the eyes' of colleagues to the potential that continuous improvement can deliver.

Operational Strategist,

Financial Services

The [Lean Training] course was great and I’ve come away from that with lots of energy and passion, I’m now looking forward to applying this to my work.

Fraud Controls Consultant,

Financial Services

I’ve been working with Alison for several weeks now and it has been a real pleasure. Alison has helped me and my team of managers hugely already and we are seeing benefits now and know that there is a lot more to come. She has been appropriately challenging, which has helped to effectively drive changes for the better.

Alison has helped me to focus my attention more appropriately to drive better thinking within my management team which is helping me drive performance and helping me on a more personal level to achieve what I am trying to achieve in my Ops Mgmt role.

Operations Manager,

Financial Services

I especially want to say thank you to Emma and her team – your expertise, skill and patience (!) have ensured a positive outcome and I have great confidence now that we can move to the next stage in a positive manner.

Divisional Director,

Financial Services

It’s been a pleasure to apply the knowledge you’ve given me and I have learnt a great deal working with Angela too. She’s a credit to your training as well; demonstrating an exceptional blend of knowing when to impart expertise and when to encourage shop-floor suggestions and ideas, no matter how ‘raw’ they may be.

I hold her in high regard and thought I would pass on to you what a great asset she has been to the project and also pass on my thanks for allowing me to have an input into the improvements work.

Team Leader,

Financial Services

We first started working with Lean Consulting in July 2011, and we have worked with them continuously since that point. Lean Consulting have adopted a strongly customer and solution orientated approach, which aligns well with our values and needs.

They have understood and connected effectively with our strategic objectives and tactical requirements and they have Been effective in delivering measurable transformational benefits

Head of Department,

Financial Services

I completed 1-2-1s for Feb with my team a couple of weeks ago and applied TAG and SMART actions and I have to say it’s made a huge difference to team performance. TAG is amazing. I’m using it for AUX, adherence, login times, AHT, quality on a daily and weekly basis and the team are getting very competitive and are actively working to close the GAP

Thank you very much for the time you spent with us. It has made a big difference to my management style and I am far more relaxed as my own team are finally taking responsibility for their own performance and behaviours.

Team Leader,

Outsourcing

Felt Bruce and Cameron really understood the context of what we were trying to do and the complexities of the environment we were working within.

Head of Customer Experience,

Telecommunications

Fantastic people to work with. Have brought a lot to this contract in terms of improvements in our delivery and existing processes.

Hr Consultant,

Outsourcing

The TL GAP-ANALYSIS training you facilitated significantly educated and radically influenced my performance. Thank you!

Team Leader,

Outsourcing

I was very happy to deal and spend some time with Bruce. He is very professional and working to highest standards.

Always ready to help, support and lead towards the target. Bruce is very inspiring person, i am a bit sad that his time have finish in Cork, but we have learned us a lot.

Analyst,

Outsourcing

Bruce, Cameron & Emma were a great asset to Firstsource in Cork. I feel the performance management course has improved my confidence overall which is what I wanted to take from this.

Bruce & Cameron put in so much to ensure that Cork is where it needs to be going forward in the future.

Team Leader,

Telecommunications

I think Lean Consulting is one of the best consulting companies I had opportunity to work with.

Team Leader,

Telecommunications

I enjoyed the Performance Management course and feel I did benefit from doing it. Emma was very approachable.

I found Emma also to be extremely helpful towards me in regard to assistance with my 121's.

Team Leader,

Outsourcing

Lean Consulting have given me a new and positive perspective on dealing with challenging issues that arise quite frequently in the telecoms industry. Their measured, controlled approach to work aligned with quantifiable data has shown that all issues can be identified through statistical association and a relevant purposeful plan of action can then be implemented.

Lean Consulting have given me a new found confidence and resilience that will stand to me in any role I may have going forward. I can safely say working with them has been the best education I have ever received and I am eternally grateful to them.

Operations Manager,

Telecommunications

Power of One is a great piece. It's something that we use during our inductions to ensure that our learners have the right frame of mind from day one.

Training Manager,

Outsourcing

I am so impressed in how your team effortlessly just fit into place in Cork and became a part of the furniture quickly and made huge impacts in all areas of the business. Quality work from the Lean team, Bruce especially you are missed daily, so impressed by all the work you done in such a challenging environment.

Cork will never be the same centre again because of you guys - Thank you.

Quality Manager,

Outsourcing

I wouldn’t change any of the processes Lean Consulting used, any time I worked with Bruce or Cameron it was an absolute pleasure and so beneficial to me, the support I was given was clear concise and relevant. Bruce always went the extra mile to ensure I had everything I needed and that I understood not only what I was doing but why I was doing it.

This really helped my time and I am very grateful.

WFM Manager,

Telecommunications