Operational Excellence is the development and implementation of improvements that deliver high performance across areas of importance such as Service, Quality, Cost, Revenue and Satisfaction. True Operational Excellence is achieved when improvements are sustained over time and where a culture of continuous improvement is embedded throughout all levels of the organisation.
More and more large organisations are coming to realise that Operational or Enterprise Architecture can play a large role in creating and delivering operational strategy.
Operational Architecture is about creating a blueprint of the organisation that is used to develop and implement strategic goals, whilst enabling the fulfilment of tactical demands.
Operational Architecture is also responsible for creating a common understanding of both the organisation itself and its strategic vision. This common understanding is essential to the overall success of any implementation of strategy.
Think of it in terms of a car. Back in 1986, your car was shiny and new, with all the latest technology and designs. But that was 25 years ago and the world has changed. There are better cars around, with new designs and technology. Your 25 year old car simply cannot complete with the newer models of today.
The world is a very different place today. New technology has changed how we deal with each other, but many businesses design their processes around practices that are over 100 years old. For instance: How many of your processes still rely on physical mail communication and how many of them really need to be?
Operational Architecture can design a better way of fulfilling your business, one that meets your strategic goals and improves the customer journey.