Lean Consulting are committed to providing useful white papers on various topics central to Operational Performance.

The first of these white papers has just been released on the website.

Click here to see our available White Papers

This paper, entitled "Managing Shrinkage in an Operational Environment" provides valuable insights into the common errors operations face when losing time to meetings, training, leave and breaks etc.

Shrinkage effects every operation. It's the amount of time you lose to non-core activities. It erodes the efficiency of your operation be it a contact centre or administration centre.

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