Diagnostics
Think things are running well in your operation but you're not sure? Or maybe you know you have problems but don't know to what extent?
A Diagnostic by Lean Consulting can provide you with an independent, unbiased analysis of your Operation. We'll benchmark your operation against our methodology looking specifically at your:
- Operational Frameworks
- Business Processes
- People and Performance
A diagnostic will generally take 5 consulting days for a 200 seat operation. 10 days for around 500 seat operation and around 20 days for a 1000 seat operation. Once completed, we'll deliver our findings to the key stakeholders in your business.
Analytics
One of the challenges facing many operational managers, is making decisions that can have a meaningful impact on success or failure of the business. The lack of robust analytics means that many operational managers make decisions based on incomplete, untrusted or unconfirmed data.
We help organisations by challenging common beliefs by looking at what the underlying data tells us about a given scenario. We teach managers how to rely on data instead of 'gut feelings' and intuition.
Lean Consulting also helps organisations understand key metrics and demonstrate the difference between types of data that can be collected and reported. Our approach is not software based (we won't try to sell you yet another piece of software), but rather uses a common sense approach to information and leverages your existing systems.
However, if your organisation does need a comprehensive Analytics software package, we can help you navigate the vendor minefield by providing you with unbaised recommendations and RFP evaluation to help you choose a package that's right for your needs.
Testimonials
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“Their collaborative approach to change ensured buy in with my team and we worked together to improve processes and performance throughout the Branch Network and Contact Centres.
The team did what they said they would do and kept us informed along the way. I wholeheartedly recommend their services to other
companies and would not hesitate to work with them again in the future.”
Head of Sales Development & Planning, Large Retail Bank
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“Their brief was to design and implement an OE programme to increase significantly both the overall efficiency and effectiveness of the business and thus reducing costs. They were very successful and delivered well beyond their original brief.
In my specific division they delivered in excess of 3 million cost reduction and reshaping all 3 operating models - brilliant!”
Executive Director,
Large Retail Bank
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“I have enjoyed working with you and the OE team, you have delivered what you promised and have listened to our comments and concerns.
Thanks again for all of your help and support.”
Team Leader,
Large Retail Bank
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“I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I
would in fact say that I found it fascinating that we able to look at our calls in that amount of detail.”
Team Leader, Call Centre,
Financial Services
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“They have a wealth of experience in identifying and eliminating waste from processes to reduce costs and improve the customer
journey. Lean Consulting has a passion and the drive to make a difference, which allows them to quickly gain the confidence of
stakeholders in their ability to deliver changes, but also to ensure that those changes are embedded across the business.
Through the use of their skills, and coaching ability they has been able to 'open the eyes' of colleagues to the potential that continuous
improvement can deliver.”
Operational Strategist,
Financial Services