A robust approach to Business Process Management can be a powerful approach to building a culture of continuous improvement, that delivers tangible benefits to various stakeholders (Shareholders, Customers, Colleagues and Regulators).
A SIPOC is a powerful process mapping technique that allows you to better understand the value stream of the activity. They are a simple diagram that enables colleagues to quickly and easily understand an end to end process.
When we work withour customers, processes are rarely completed wholly within the organisational unit where we are working. In most cases, other business areas are involved in the process before or after the process comes to the area we are working with. We identify the upstream and downstream processing impacts to help understand where the process is not optimised for efficiency, performance nor responding to the Voice of the Customer (VOC).
Business Process Management is a collection of activities that when implemented together, provide a comprehensive solution to embedding improvement in organisations. Specifically, Lean Consulting can assist with the development and implementation of:
- Process Documentation
- Process Ownership
- Process Governance
- Process Improvement
- Quality Management
- Continuous Improvement Culture
All of our associate consultants have a wealth of experience in dealing with Process Management in organisations. Through our collective and shared experiences, we have come to understand what approaches work and what approaches struggle to add value or be sustained over the longer term.
We believe that embedding a culture of continuous improvement is critical to the success of becoming a Business Process Management led organisation
Testimonials
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“Their collaborative approach to change ensured buy in with my team and we worked together to improve processes and performance throughout the Branch Network and Contact Centres.
The team did what they said they would do and kept us informed along the way. I wholeheartedly recommend their services to other
companies and would not hesitate to work with them again in the future.”
Head of Sales Development & Planning, Large Retail Bank
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“Their brief was to design and implement an OE programme to increase significantly both the overall efficiency and effectiveness of the business and thus reducing costs. They were very successful and delivered well beyond their original brief.
In my specific division they delivered in excess of 3 million cost reduction and reshaping all 3 operating models - brilliant!”
Executive Director,
Large Retail Bank
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“I have enjoyed working with you and the OE team, you have delivered what you promised and have listened to our comments and concerns.
Thanks again for all of your help and support.”
Team Leader,
Large Retail Bank
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“I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I
would in fact say that I found it fascinating that we able to look at our calls in that amount of detail.”
Team Leader, Call Centre,
Financial Services
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“They have a wealth of experience in identifying and eliminating waste from processes to reduce costs and improve the customer
journey. Lean Consulting has a passion and the drive to make a difference, which allows them to quickly gain the confidence of
stakeholders in their ability to deliver changes, but also to ensure that those changes are embedded across the business.
Through the use of their skills, and coaching ability they has been able to 'open the eyes' of colleagues to the potential that continuous
improvement can deliver.”
Operational Strategist,
Financial Services